Instrument ManagerTM
Achieve your lab’s full potential with the industry’s most-used middleware platform for unrestricted connectivity, unlimited scalability, and centralized workflow management.
Technical & Professional Services
At Data Innovations, we pride ourselves on delivering world-class service. Our Technical & Professional Services (TPS) team leverages a combined 500+ years of clinical lab experience with more than 90% of our consultants having backgrounds as medical technologists.
Services
View Our Technical + Professional Services
From implementing DI’s full range of lab enablement solutions to optimizing lab workflows, our various service offerings are designed to take the load off of your lab while maximizing productivity, patient safety, and compliance. View our service offerings below.
Pre-Purchased Services Package
Instrument Manager™ Upgrade Service
Technical Health Check
LIS Downtime Support Service
AV Workflow Analysis
Supplemental Mapping & Functional Testing Assistance
AV Workflow Validation
Hands-On Help
At Data Innovations, your success is our most important priority. To keep your labs running at their best, we offer both Customer Support and Technical & Professional Services. Check out our checklist of when to contact either team for assistance.
Pre-Purchased Services Packages
This flexible package allows labs to purchase a predefined number of service hours to be performed by DI’s Technical & Professional Services team.
How It Works
- Decide on the number of service hours your lab wishes to purchase.
- Determine the time period over which to use the service hours.
- Decide how to use the service hours by the end of the period you choose.
Benefits
- Software upgrades
- New or replacement instrument setup
- Complex instrumentation workflows
- Validation testing efforts
- Clinical rules support
- And much more
Instrument Manager™ Upgrade Service
Our Instrument Manager Upgrade Service packages offer the level of support your lab may require for ensuring a smooth installation and go-live of the latest IM software.
How It Works
- Our Standard Upgrade Service package starts with a tailor-made implementation plan developed to meet your lab’s unique needs and environment.
- Our Base Upgrade Service package is intended for labs requiring an in-place server-based upgrade with low complexity, or for labs in need of DI experience to augment your in-house resources.
Benefits
- Ensure your laboratory’s IM system is fully supported for maximum productivity and patient service.
- Stay protected with the most current cybersecurity protocols for your IM system and drivers/connections.
- Improve your lab optimization with the latest IM features.
- There is never a new IM software version upgrade fee.
Technical Health Check
A Technical Health Check reviews all hardware, connections, drivers and configuration settings associated with Instrument Manager and identifies and corrects any issues with the potential of impacting IM performance.
How It Works
- Our Technical Health Check covers hardware, IM system configuration settings, and best practice configurations.
- Includes up to 10 hours of professional service to implement recommendations.
- Our team will resolve any identified issues within 6 weeks.
Benefits
- Improve IM response time.
- Improve processing time of lab orders and results.
- Ensure system uptime and availability.
- Avoid slowness of system and failure of order processing.
- Identify potential issues before they turn into disruptions.
LIS Downtime Support Service
Say goodbye to wasted productivity time when your LIS goes down. With our LIS Downtime Support Service, your lab can still be productive when scheduled or unexpected downtime occurs.
How It Works
- Our team will identify and build all required downtime tests and profiles, fluid types and locations within your IM system.
- We will also perform mock downtime and validation testing to ensure that your lab’s new recovery processes function flawlessly.
Benefits
- Reduce your lab’s LIS downtime recovery time.
- Enable lab orders to be placed without delay.
- Set up high priority result reporting.
- Achieve effortless lab reconciliation post LIS downtime.
AV Workflow Analysis
Our Autoverification (AV) Workflow Analysis service ensures that DI best practices are enabled in your Instrument Manager environment to optimize your lab’s productivity and patient safety.
How It Works
- This 8-week service assesses your lab’s IM configuration settings and rule placement, and reviews all automated and manual workflows.
- Our team will also rewrite any rules that could cause a potential patient safety issue.
- Standard Package covers up to 5 AV workflows, including 1 high-complexity workflow. Premium Package covers up to 20 AV workflows, including 4 high-complexity workflows.
Benefits
- Achieve improved workflow performance and ease of maintenance with potentially fewer rules to manage.
- Ensure rules for any discipline are written correctly and functioning at maximum efficiency.
- Proactively identify and prevent potential patient safety issues.
- Avoid non-compliance while ensuring standardized rulesets.
AV Workflow Validation
This service provides end-to-end autoverification (AV) validation testing and documentation for your lab’s Instrument Manager system.
How It Works
- AV rules, value lists, test codes and workflows are evaluated for patient safety, effectiveness, and overall performance.
- Validation testing results are properly documented and stored to meet regulatory requirements by CAP, JCAHO, and other agencies.
- Any validation issues uncovered are corrected and resolved.
Benefits
- This service can save your lab significant time and resources, especially for large and complex rulesets.
- Situations when this service can be especially helpful are during required annual regulatory testing and when implementing or updating AV rules and workflows.
Supplemental Mapping & Functional Testing Assistance
This comprehensive service provides the expertise and resources to ensure successful instrument setup and implementation.
How It Works
- Our experts will build the proper driver analyzer configuration in Instrument Manager.
- Process includes building all applicable fluid codes and test codes, and any necessary rules for result processing.
- Error codes will be mapped with meaningful descriptions, with rules created to alert users of error codes.
Benefits
- Correct instrument setup and configuration ensures patient safety, quality assurance, and regulatory compliance.
- Services includes dry testing of rules, wet testing of rules, validation testing, and production of documentation reports.
- By letting our experts take the load off your staff, they can continue focusing on your laboratory’s daily operations and patient care.
