Customer Support
Check out the updated My DI Community!
We launched several new features and functionalities on the My DI Community customer support portal. We would love for you to take a look!
Customer Support is your first line of defense for common technical issues or system “breaks.” We aspire to deliver excellent service with unparalleled technical expertise and professionalism. Our goal is to promptly respond to your needs, and to provide tools and education to improve your experience.
Regional Support
DI will be conducting its annual Disaster Recovery Test on October 24 at 8 PM ET. There could be intermittent downtime between 8 PM and 8:30 PM on October 24. We apologize for any inconvenience during that time.
North America
- +1(802) 658-1955
- Email DINA Support
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09:00 AM - 8:00 PM EST/EDT
Monday - Friday
Latin America
- (+55) (11) 380 13283
- Email DILA Support
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08:30 to 18:00 BRT/BRST
Monday - Friday
EMEA
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Belgium: (+32) (2) 332 24 13
UK: (+44) (330) 808 0025
France: (+33) (1) 76 63 74 20 - Email DIEMEA Support
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08:00 to 18:00 CET/CEST
Monday - Friday
Asia Pacific
- +(852) 2398-3182
- Email DIA Support
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09:00 to 18:00 HKT
Monday - Friday
Additional Resources
Driver Development Request
- If you are a customer and do not see a needed interface driver in our Driver Library, submit a support ticket in your My DI Community portal.
- If you're a DI partner, please email us directly to request development of a new driver.
