Skip to content

Customer Support

Data Innovations Support delivers fast, expert help to resolve technical issues and keep your systems running smoothly so you can focus on what matters most.

Get Support

My DI Community

Enter the support portal for DI customers.

Learn How

My DI Webinar Recording

See all you can do in My DI Community.

How to Get Started

My DI COMMUNITY quick start guide

Get step by step instructions on how to access and use My DI Community.

Regional Support

Need Regional Support?

North America

Data Innovations provides 24-hour emergency support for down production systems or connections by calling the appropriate phone number for your region.

Customer Web Portal

Latin America
  • (+55) (11) 3801-3283
  • Email DILA Support
  • 08:30 to 18:00 BRT/BRST Monday – Friday

Customer Web Portal

EMEA
  • Belgium: (+32) (2) 332 24 13
  • UK: (+44) (330) 808 0025
  • France: (+33) (1) 76 63 74 20
  • Email DIEMEA Support
  • 08:00 to 18:00 CET/CEST
Monday – Friday

Customer Web Portal

Asia Pacific

The DI Asia Pacific phone number will be transitioning to a new number
+(852) 3018-8900 effective December 1, 2025.

Customer Web Portal

Additional Resources

Need Additional Resources?

IM Driver Library

Search, locate, and access the drivers you need in our 1200+ driver library

Learn More

Customer Driver Development Request

If you are a customer and do not see a needed interface driver in our Driver Library, submit a support ticket in your My DI Community portal.

Partner Driver Development Request

If you’re a DI partner, please email us directly to request development of a new driver.

Learn More

Customer Support and Technical & Professional Services Checklist

Data Innovations is here to help! Learn more about whom to contact to get the support you need, when you need it.

Learn More

Support via Webex

Need to join a Customer Support webex session with Data Innovations? Click here to launch your Webex session.

Learn More

Training and Education

Learn more about instructor-led courses and self-education available through Data Innovations training programs.

Learn More

Enhancement & Improvement Ideas

Have a product or feature idea? Share it with us—fill out the form and tell us what you’re thinking!

Learn More

Close Modal