Instrument ManagerTM
Achieve your lab’s full potential with the industry’s most-used middleware platform for unrestricted connectivity, unlimited scalability, and centralized workflow management.
Direct Licensing Resources
Gain control of your laboratory with direct ownership of your Instrument Manager license.
Overview
Are You a Third-Party User of Instrument Manager™?
For over 35 years, Data Innovations (DI) has been the leader in vendor-neutral lab middleware. We serve more than 6,000 hospitals and laboratories in 80+ countries. Some users of Instrument Manager™ (IM) middleware are licensed through approved third-party IVD resellers. If your lab falls in this category, it is important to know that there are advantages you are missing that direct DI customers enjoy.
Benefits of working directly with DI include:
- Immediate access to new IM versions for increased cybersecurity and performance.
- Direct access to DI’s Customer Support team for prompt assistance with troubleshooting.
- Exclusive access to Lab GPS™, a cloud-based solution for real-time connectivity monitoring and troubleshooting through desktop and mobile apps.
- Flexibility to add new instruments by accessing our library of 1,200+ instrument drivers. New drivers and enhancements are developed at no additional charge.
Featured Resource
Is Your Lab Sacrificing Performance through Third-Party Licensing?
Find out what areas of performance your lab may be falling short in as a third-party licensed user of Instrument Manager. Download our Instrument Manager Middleware Performance Assessment and complete the checklist to rate your lab.
Hear from Our Clients
“Consolidating the pathology lab’s instruments, patient data and workflows through a direct IM system improved efficiencies. It helped simplify the workflow for our staff by managing all of the lab’s testing from one system.”
Scott Davis | Informatics Specialist, University of Iowa Health Care Laboratory
Ready To Transfer Your IM System To Direct?
Featured Resources
See What We Have Going On
FAQ
Direct Licensing FAQs.
How do I start the process of transferring from a third-party license to a direct customer license of Instrument Manager?
To initiate the process, submit our request-to-transfer form and a representative from the DI Sales team will reach out to you to walk you through the process.
How long will it take to complete the transfer of my Instrument Manager license to a direct customer license?
The overall estimated timeline for the transfer process is approximately 3 weeks but is dependent on certain tasks being completed by the various parties.
Increases to the timeline may include, but are not limited to:
- Delay by approved DI business partner (Reseller) in approving the license transfer due to unfinished projects or monies owed on contracts by Customer.
- If a Master Agreement is required by Customer before a transfer letter can be signed.
- Delay in DI receipt of Purchase Order (PO) from Customer.
- Delay in the scheduling of the Customer Handoff Meeting.
Can I transfer a license without approval from the Reseller IVD?
No. The Reseller IVD must agree and sign the transfer letter approving the transfer.
When does DI begin providing support for the transferred licenses?
DI will begin supporting you as soon as the transfer letter is signed by all parties and we have received a PO.
Am I required to participate in the customer handoff meeting?
If you are a new direct DI Customer, it is required. If you are an existing DI Customer and are combining licenses, it is optional. DI strongly recommends attending the handoff meeting for customers who are new to DI support or who require assistance in transferring license files. Please inform your Sales Representative if you do not require the meeting.
Who can I contact if I have questions during the process?
Please reach out to your DI Sales Representative while the transfer process is ongoing for any questions.
If you are unsure of who your Sales Representative is, please contact northamerica-sales@datainnovations.com and someone from DI will get you in contact with the correct person.
Support
Resources to Assist Your Lab’s IM Upgrade
Achieve More with Your Lab through Direct Ownership of Your IM License
Get the facts on what you’ll gain by becoming a direct customer of Data Innovations.
10 Benefits of Truly Vendor Neutral Lab Middleware
Learn more about the advantages of truly vendor-neutral lab middleware that DI offers its direct customers.
Self Service Upgrades
This comprehensive guide is a helpful resource for any IM customer planning an upgrade. It also provides directions for labs handling an IM upgrade by themselves.
6 Steps for Planning an IM Upgrade
Prepare for an IM upgrade and follow these general steps to ensure a successful IM upgrade with minimal downtime.
IM Upgrade Resources
Explore resources that will help in upgrading your IM version to secure your lab and protect your patients.
IM Upgrades: Your Questions Answered
Learn more about transitioning to IM 2023, ensuring your lab stays secure and efficient with an improved interface and exciting new functionalities.
