Author - Didi Lomont

Licensing and Installation

Instrument Manager™ (IM) License Number

Every base Instrument Manager system has a license number tied to the system. The license number can be found in the bottom left hand corner of your Instrument Manager screen. It can also be found under the license report in the Reports Tab > License...

Understanding Specimen Routing Purge of Data Elements

Are you using the following data elements in rules? Run Count Previous Test Error Previous Test Dilution Test User Persistent Field 1-5 If you are, it should be noted that these data elements are stored in the Specimen Routing database not in the Specimen Management database. This is important because the Purge setting for the...

License Files: How to load them

Instrument Manager™ (IM) License Files are a key component to ensuring your IM functions properly. NOTE If this is your first time seeing the term IM License File, we suggest reading the December 2020 article titled “Licensing and Installation” as it provides a foundational understanding of the specific files needed for IM. Now...

How to use the “24-Hour pButtons” importable task

Downloading “24-Hour pButtons” in Instrument Manager (IM) can help you monitor the performance of your IM system. You can check baseline performance information and troubleshoot performance issues if they arise. Read on to learn how to download, install, and remove the “24-hour pButtons” task. To Install: Download the 24hourpbuttons.xml file onto each Instrument Manager...

On the Thin Client: Why do I get a “Cannot Connect to Server” message?

Scenario:When trying to launch Instrument Manager™ (IM) from Thin Client, the following message appears: Potential reasons this happened: Caché is not running IM is not installed on Thin Client IM shared folder on the Primary system permissions (read/write/modify) not granted correctly to the logged in user IM shortcut target field did not have correct domain...

Previous Results and Test Naming

Test names play a large role in determining the functionality for previous result values in Instrument Manager™ (IM). This article has some examples to help determine when test names should be unique versus identical. Here's the criteria by which previous results are considered to be related: Previous results are derived by three...